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TELEMEDICINE SERVICES DURING COVID-19

The outbreak of Coronavirus (COVID-19) is reshaping the way and means in which BOLD provides services to our patients. Our preference is always for patients to meet in-person / face-to-face with our expert providers.  However, we recognize that in the midst of this outbreak, some patients may be reluctant to venture to our office, either due to feeling symptomatic themselves or wanting to avoid contact with others who may have been exposed.  We also want to provide additional support to our patients during this time that may bring increased anxiety often compounded by the endless media coverage. 

Although no one in the BOLD community has been identified as being exposed to COVID-19, we are pleased to announce that BOLD will offer patients the choice of in-person or telemedicine visits starting on March 18, 2020, while the CDC classifies the current outbreak as a “public health emergency.”  We put a premium on our patient’s privacy and security, and we have arranged video conferencing that complies with all HIPAA (Health Insurance Portability and Accountability Act) requirements and has an easy and safe setup process.  

As a courtesy to the BOLD community, if patients are experiencing any cold or flu-like symptoms, we ask those patients to please not come into the BOLD office. If patients are having symptoms and have a scheduled appointment for that week, we ask those patients to please call us as soon as possible to speak about options.

At BOLD, we understand how important it is to maintain mental health everyday and especially during an emergency or crisis.  Our employees are prepared to make sure that our patient’s mental health needs are taken care of during this outbreak no matter how long it lasts. As the situation continues to evolve, we will keep our patients updated.

The BOLD Team is dedicated to continue to provide quality services to our patients during this time. If you are a BOLD patient, please speak with your therapist and/or psychiatric provider about your treatment options and scheduling or call 760-840-7669 for more information.  We will get through this together.

Best Regards,

The BOLD Team.